1. Confidentiality Policy:

1.1. Commitment to Confidentiality:

Counselling Service Centre Luton is committed to maintaining the confidentiality of all client information in accordance with applicable laws and ethical standards.

1.2. Limitations to Confidentiality:
Confidentiality may be breached if there is a risk of harm to the client or others. In such cases, the counsellor will take necessary steps to ensure safety, which may include disclosing information to appropriate authorities.

1.3. Client Rights:
Clients have the right to understand the limits of confidentiality and to be informed of any circumstances under which confidentiality may be breached.

2. Data Protection and GDPR Compliance: 2.1. Data Collection and Processing:
Client data will be collected, stored, and processed in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2.2. Client Rights:
Clients have the right to access their personal data, request corrections, and withdraw consent for data processing.

3. Informed Consent:

3.1. Nature of Counselling:
Clients will be provided with information about the nature of counselling, the counsellor’s approach, and the expected duration and frequency of sessions.

3.2. Benefits and Risks:
Clients will be informed of the potential benefits and risks associated with counselling.

4. Cancellation and No-Show Policy:

4.1. Cancellation Procedures:
Clients are expected to provide at least 24 hours’ notice for appointment cancellations. Failure to do so may result in a cancellation fee.

4.2. No-Show Policy:
Clients who miss appointments without notice may be subject to a no-show fee.

5. Complaints Procedure:

5.1. Procedure:
Clients have the right to raise concerns or complaints. Counselling Service Centre Luton will investigate and address complaints in a timely and fair manner.

6. Fee Structure and Payment Policy:
6.1. Fee Information:
Counselling fees will be clearly communicated to clients. Payment is expected at the time of the session.

6.2. Payment Methods:
Accepted payment methods will be communicated to clients.

7. Professional Liability Insurance:

7.1. Insurance Coverage:
Counsellors at Counselling Service Centre Luton are covered by professional liability insurance to protect both clients and counsellors.

8. Emergency and Risk Management:

8.1. Emergency Procedures:
Protocols are in place for managing emergency situations and situations where there is a risk of harm to the client or others.

9. Scope of Practice and Ethical Guidelines:

9.1. Scope of Practice:
Counsellors will adhere to a defined scope of practice and ethical guidelines.

10. Virtual Counselling Policies:

10.1. Security Measures:
Virtual counselling sessions will be conducted with secure and encrypted communication tools to ensure client privacy.

Review and Updates:
These policies will be periodically reviewed and updated to align with changes in laws and ethical standards.

Client Acknowledgment:
I acknowledge that I have read, understood, and agree to the terms outlined in the Counselling Service Centre Luton Legal Policy.

Client Signature:




Counselling Service Centre Luton Representative:

I confirm that the client has been provided with a copy of the Legal Policy and an opportunity to ask questions.

Counselling Service Centre Representative Signature:



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